Refund Policy

Last updated: 7 October 2026

Gymly subscriptions are sold through Paddle.com, our online reseller and Merchant of Record, which processes payments and refunds on our behalf. This policy is part of our Terms of Service.

14-day money-back guarantee

If you are not happy with a paid plan, you can ask for a full refund within 14 days of any payment: the first payment, a renewal, or an upgrade. No reason is needed.

How to ask for a refund

• Write to [support@gymly.shop] with the email address of your Gymly account, or
• use the link in the receipt email from Paddle, or contact Paddle at paddle.net.

The money goes back to the payment method you used, usually within 5–10 business days depending on your bank. When a payment is refunded, the subscription it paid for ends and your organization moves to the free plan; your data stays in place.

After 14 days

Payments older than 14 days are not refunded, except where the law requires it or where our Terms of Service say so (for example, if we remove a major feature of your plan). You can cancel at any time in Settings → Billing, and you keep your plan until the end of the period you have paid for, without further charges.

Your legal rights

This policy does not limit any rights you have under consumer law in your country.